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Head of Technical Services

Ted HQ

Job Details:

Responsible to:  Director of Operations

Working Hours: Normal office hours are 09:30 to 17:30, Monday – Thursday, 09:30 to 17:00 Friday

Place of Work: ted, Mill Court, Milton Keynes, Buckinghamshire MK12 5EU

Type: Full-time


Role Summary:

Located at our headquarters in Milton Keynes, the Head of Technical Services is responsible for technical operations across the group including but not limited to brand & IP experiential design development, scenic design, prop design, lighting design, video/projection design, sound/audio design, AV/technology integration, fabrication, installation, warehouse, and maintenance services. The Head of Technical Services will be responsible for strategic planning and implementation of processes and procedures for the global technical departments as well as innovation in all forms of live entertainment design, technical services, and operational management. In addition, the Head of Technical Services will function as a touchpoint for clients and senior leadership and assist in the growth of each department.



  • Oversee the day-to-day and long-term operations of the group Technical departments, ensuring all team members are communicating effectively throughout the production processes with other departments and clients.
  • Liaise with Design, Production Management, Creative, and Operation Delivery to ensure effective communication and collaboration as projects develop.
  • Collaborate with Business Development to allocate resources to new visions and projects.
  • Budget oversight per department and on a per-project basis.
  • Continuously collecting, translating, and representing the concerns and needs of the technical team to creative, operations, and leadership.
  • Analyze external markets to identify industry trends, competitive landscape, and other forces shaping production and experiential design.
  • Develop key industry relationships and call upon established connections for acquisition of new accounts.
  • Develop initiatives that preserve and elevate the company’s brand within the industry.
  • Work with clients and negotiate account deals.
  • Forge strong partnerships with both new and existing suppliers to ensure competitive pricing.
  • Cultivate teams that embrace and curate innovation.
  • Ensure quality control across all disciplines.
  • Support development and implementation of inclusive and equitable policies and procedures in coordination with HR and external consulting firms.
  • Cultural competency across multiple dimensions of diversity related to technical services.


Qualifications and Skills:

  • Bachelor’s Degree in Theatrical Design & Technology, Business Management, Technical Direction, or Production Management preferred.
  • Preferred vocational or technical training – Field of Study: welding, engineering, rigging, carpentry, electronics, audio, construction, electrician. The knowledge needed for this position is often not found in traditional college education. Technical theatre education will be the closest thing, but so would any education in audio, lighting, electronics, rigging, welding, carpentry, design, 3D modeling software. It’s a myriad of technical skills that makes this a helpful education.
  • Certifications: Valid Passport required; PMP, ETCP, OSHA, Crosby (not required, but preferred).
  • Knowledge of safe theatrical and event construction and rigging practices.
  • Advanced knowledge of all technical elements associated with commercial and theatrical productions.
  • Strategic, critical thinking and problem-solving abilities.
  • Ability to supervise and train a team in preparation for builds.
  • Budget management and optimisation.
  • Ability to multi-task and work under strict deadlines.
  • Proficiency in Microsoft and iWork applications.
  • Knowledge of CAD design and drawing.
  • Strong organisational skills.
  • Solutions-based troubleshooting.
  • Work Environment: While on-site, frequent exposure to unfavorable conditions such as all-weather, or working in confined spaces.
  • Hazards: Frequent existing or potential hazards. Moderate existing or potential hazards. While on-site, there is regular exposure to: working at heights over 50 feet, working in and around heavy equipment, exposure to chemicals and regular use of cutting tools such as saws and grinders.


Character and Attitude:

  • Fun, focused, original and an innovative thinker.
  • Able to enthuse others and create excitement around idea.
  • Adaptable and agile, able to multitask across multiple projects.
  • Demonstrate commitment to the business with a strong knowledge of its mission statement and client base.
  • The ability to work under own initiative.
  • Demonstrate a passion for results.
  • Be able to travel freely.



7 to 10 years of experience in the technical entertainment field with 3 to 5 years of specific focus on experiential install and events. At least 3 years of supervisory experience

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